Blog
Insights & Updates
Technical deep dives, product updates, and perspectives on the future of service intelligence from the VectorAutomate team.
Introducing Knowledge Gap Analytics: Turn AI Refusals Into Documentation Improvements
Every time VectorAutomate refuses to answer a question, it’s a signal that your documentation has a gap. Our new analytics module surfaces these gaps systematically.
Sarah Chen
VP of Product
How We Built Citation-Level Traceability at Scale
A deep dive into the technical architecture behind VectorAutomate’s sentence-level citation engine and how we maintain accuracy across millions of documents.
Why Medical Device Service Organizations Are Moving Beyond Generic AI
Generic chatbots can’t meet the safety, compliance, and traceability requirements of medical device field service. Here’s what purpose-built AI looks like.
New SharePoint and Google Drive Connectors: Index Your Docs in Place
VectorAutomate now connects directly to your existing file-sharing platforms. No migration, no duplication — your documents stay where they are.
SOC 2 Type II Certified: What It Means for Your Enterprise Deployment
We completed our SOC 2 Type II audit. Here’s what we did to earn it and why it matters for enterprise customers evaluating AI platforms.
Designing AI That Knows When to Say 'I Don’t Know'
Most AI systems are designed to always provide an answer. We built ours to refuse. Here’s why explicit refusal is a feature, not a bug.