AI-Powered Intelligence
for Complex Equipment
Transform unstructured emails, manuals, and field workflows into structured, actionable service intelligence — with citations, safety controls, and audit-ready documentation.
Sterilizer Model ST-4200 — Error Code E47
Serial: SN-88421 | Site: Memorial General | Contract: Premium SLA
Enterprise-grade compliance
The Problem
Technical Service Is Drowning in Unstructured Information
Email Chaos
Cases arrive unstructured. Critical details are buried in threads. SLAs are at risk before triage even begins.
73%
of cases lack structured data at intake
Manual Overload
OEM documentation is fragmented across drives, portals, and PDFs. Technicians waste hours searching instead of resolving.
45min
average time spent searching per case
Documentation Gaps
Field notes are inconsistent. Service records lack citations. Warranty defensibility suffers with every incomplete report.
3.2x
more warranty disputes from poor docs
The Solution
VectorAutomate Turns Service Work Into Structured Intelligence
From initial email to final service record, VectorAutomate works inside your existing workflow to structure every step.
VectorAutomate embeds directly into your service workflow
Automatically triages inbound cases from email
Extracts asset, model, serial, and error codes
Retrieves relevant OEM documentation with citations
Generates targeted follow-up questions
Drafts structured, audit-ready service documentation
Captures evidence chain and citation references
Tracks knowledge gaps for continuous improvement
Platform
Five Modules. One Intelligent Workflow.
Each module is purpose-built for the unique challenges of technical service organizations managing complex equipment.
AI Case Triage
From Email to Structured Case in Seconds
- Extracts model, serial, error codes
- Suggests priority & routing
- Identifies missing diagnostic inputs
- Generates follow-up questions
- Provides cited knowledge packs
Protect your 4-hour SLA.
Documentation Intelligence
Every Answer, Cited
- Sentence-level citation enforcement
- Version-locked OEM manuals
- No internet hallucinations
- Explicit refusal when docs insufficient
VectorAutomate doesn't guess. It proves.
Guided Resolution
AI That Assists, Not Replaces
- Error-code troubleshooting
- Part identification
- Installation procedures
- Test specifications
- Safety warnings inline
Technicians stay in control.
Auto-Generated Documentation
Repair Records That Write Themselves
- Problem summary
- Diagnostic path
- Root cause
- Corrective action
- Safety confirmations
- Citations locked for audit
Review. Approve. Close.
Knowledge Gap Analytics
See Where Your Documentation Fails
- AI refusal tracking
- Technician overrides
- Missing documentation alerts
- Repeated issue patterns
- SLA impact analysis
Every struggle becomes an improvement signal.
Not Another Chatbot.
This is service intelligence infrastructure — purpose-built for regulated, mission-critical environments. Not conversational AI.
Most AI Tools
- Guess from incomplete data
- Use public internet for answers
- Provide uncited, unverifiable answers
- Generate chat transcripts, not records
- No audit trail or version locking
VectorAutomate
- Operates in a closed knowledge environment
- Requires citation for every technical claim
- Tracks confidence and uncertainty explicitly
- Produces structured, audit-ready records
- Integrates directly into service workflows
- Version-locked documentation references
Industries
Built for Complex, Regulated Environments
Wherever equipment is mission-critical and documentation matters, VectorAutomate delivers.
Medical Equipment
MRI, CT, and diagnostic imaging systems
Sterilization Systems
Autoclaves, washers, and decontamination
Patient Monitoring
ICU monitors, telemetry, and vitals systems
Emergency Equipment
Ventilators, defibrillators, and life support
Industrial Systems
HVAC, power generation, and manufacturing
Field Service Orgs
Multi-vendor, multi-site service teams
OEM Service Divisions
Manufacturer warranty and support operations
Impact
Measurable Operational Impact
25-40%
Reduction in MTTR
Faster mean time to resolution across all case types
3x
Virtual Resolution Rate
More cases resolved remotely before dispatching
99.2%
SLA Compliance
Protect and exceed internal service commitments
100%
Cited Documentation
Every technical claim backed by source references
2.1x
First-Time Fix Rate
Get it right the first visit with better triage
Zero
Knowledge Loss
Institutional expertise captured and retained forever
White-Label Ready
Deploy Under Your Brand
VectorAutomate disappears behind your brand. Your customers see your platform, your documentation, your service experience.
Full Brand Customization
- Logo replacement
- Custom color themes
- Custom domain (e.g., support.yourbrand.com)
- Branded email communications
- White-labeled documentation exports
Embedded Deployment
- Embedded inside your FSM platform
- Embedded inside customer portals
- Integrated into your CRM / ticketing UI
- Direct connectors to SharePoint, Google Drive, Dropbox, and more
- API-first architecture
Your customers never leave your ecosystem.
Configurable AI Behavior
- Limit AI to your approved documentation
- Custom terminology mapping
- Custom safety rules
- Custom compliance language
- Custom escalation logic
VectorAutomate adapts to your standards.
OEM-Ready Documentation Control
- Version-locked manuals
- Controlled revision updates
- Citation traceability
- Audit export packages
Maintain brand integrity and regulatory alignment.
Security & Compliance
Built for Enterprise Trust
When audited, your records stand up. VectorAutomate provides the security controls, audit trails, and data governance enterprise environments demand.
Role-Based Access Control
Granular permissions for every user role — admin, technician, auditor, client.
Document-Level Permissions
Control who sees what documentation. Restrict by client, region, or contract tier.
Immutable Audit Logs
Complete traceability for every action. Tamper-proof and export-ready.
Version-Locked Citations
References locked to specific document versions. No retroactive changes.
No Open Internet Sourcing
Closed knowledge environment. Zero risk of external hallucinated content.
Full Case Traceability
End-to-end visibility from intake to resolution. Every decision documented.
How It Works
From Connection to Intelligence
Six steps to transform your service operations. Most teams are live within days.
Connect Your Documentation Sources
Link SharePoint, Google Drive, Dropbox, OneDrive, Box, or Confluence. VectorAutomate indexes your existing files in place. No migration required.
VectorAutomate Indexes & Structures
Your knowledge is indexed, structured, and prepared for citation-backed retrieval with version locking.
AI Triage Activates
New cases are automatically triaged — extracting codes, prioritizing, and routing to the right team.
Work Inside Familiar Workflows
Agents and technicians work within the tools they already use. No new interfaces to learn.
Documentation Generated Automatically
Structured, audit-ready service records are created as work progresses — citations locked.
Knowledge Gaps Surfaced
Every struggle becomes an improvement signal — closing documentation gaps over time.
Integrations
Connect the Documentation You Already Have
VectorAutomate plugs directly into SharePoint, Google Drive, and the file-sharing platforms your teams already use. No migration, no manual uploads.
SharePoint
Sync OEM manuals, SOPs, and knowledge bases stored in SharePoint libraries.
Google Drive
Connect shared drives and team folders. PDFs, docs, and spreadsheets indexed in real time.
Dropbox
Pull technical documentation from Dropbox Business. Version history preserved for audit.
OneDrive
Seamless Microsoft 365 integration. Personal and organizational drives both supported.
Box
Enterprise-grade integration with metadata mapping and compliance-ready access controls.
Confluence
Import internal wikis, runbooks, and troubleshooting guides from Atlassian spaces.
How Connector Sync Works
Get Started
Turn Service Work Into
Structured Intelligence.
VectorAutomate helps technical service teams move faster — with accuracy, safety, and proof built in. Most teams are live within days.
No credit card required. Enterprise contracts available.