Product
Five Modules. One Intelligent Workflow.
Each module is purpose-built for the unique challenges of technical service organizations managing complex equipment.
AI Case Triage
From Email to Structured Case in Seconds
Inbound emails are automatically parsed and structured. VectorAutomate extracts model numbers, serial numbers, error codes, and asset details, then suggests priority, routing, and follow-up questions — all before a technician opens the case.
Protect your 4-hour SLA. Every time.
Key Capabilities
- Extracts model, serial, error codes from unstructured text
- Suggests priority and routing based on historical patterns
- Identifies missing diagnostic inputs
- Generates targeted follow-up questions
- Provides cited knowledge packs from approved documentation
Documentation Intelligence
Every Answer, Cited. Every Source, Verified.
VectorAutomate enforces sentence-level citation on every response. References are locked to specific document versions, and the system explicitly refuses to answer when documentation is insufficient rather than guessing.
VectorAutomate doesn't guess. It proves.
Key Capabilities
- Sentence-level citation enforcement on every response
- Version-locked OEM manuals and documentation
- Zero internet hallucinations — closed knowledge only
- Explicit refusal when documentation is insufficient
- Source traceability from answer back to original document
Guided Resolution
AI That Assists, Not Replaces
Step-by-step troubleshooting workflows guide technicians through complex procedures. Safety warnings are surfaced inline, and every step is backed by cited documentation. Technicians stay in control while AI accelerates their work.
Technicians stay in control. AI stays accountable.
Key Capabilities
- Error-code-specific troubleshooting workflows
- Part identification and specification lookup
- Installation procedure guidance with diagrams
- Test specifications and acceptance criteria
- Safety warnings surfaced inline at point of need
Auto-Generated Documentation
Repair Records That Write Themselves
Complete, audit-ready service documentation is generated automatically from the resolution workflow. Problem summary, diagnostic path, root cause, corrective action, safety confirmations, and citation references — all structured for compliance.
Review. Approve. Close. That's it.
Key Capabilities
- Structured problem summary and diagnostic path
- Root cause analysis with evidence chain
- Corrective action documentation
- Safety confirmations and sign-off tracking
- Citations locked for audit and compliance review
Knowledge Gap Analytics
See Where Your Documentation Fails
Every time VectorAutomate refuses to answer, overrides are logged, or technicians diverge from documented procedures, the system tracks it. These signals surface documentation gaps and drive continuous improvement in your knowledge base.
Every struggle becomes an improvement signal.
Key Capabilities
- AI refusal tracking with root cause classification
- Technician override monitoring and analysis
- Missing documentation alerts and prioritization
- Repeated issue pattern detection across fleet
- SLA impact analysis tied to knowledge gaps