Product
The VectorAutomate Platform
An end-to-end AI-powered service intelligence platform that transforms unstructured information into structured, auditable workflows for complex equipment environments.
How It Works
From initial case creation to closed audit-ready documentation in five structured steps.
Inbound Case
Email, form, or API triggers a new case.
AI Triage
Asset details extracted, priority suggested, knowledge packs assembled.
Guided Resolution
Cited troubleshooting steps delivered to the assigned technician.
Documentation
Audit-ready service record generated automatically.
Analytics
Knowledge gaps tracked and surfaced for continuous improvement.
Core Capabilities
Every capability is purpose-built for the unique challenges of enterprise service organizations.
Intelligent Case Triage
Automatically parse inbound emails, extract asset details, model numbers, serial numbers, and error codes. Route cases instantly with AI-suggested priority levels.
Citation-Backed Answers
Every answer is sourced from your approved OEM documentation. Sentence-level citations ensure traceability, and VectorAutomate explicitly refuses when documentation is insufficient.
Guided Resolution Workflows
Step-by-step troubleshooting based on your documented procedures. Safety warnings surfaced inline. Technicians stay in control while AI accelerates their workflow.
Auto-Generated Service Records
Complete repair documentation generated automatically: problem summary, diagnostic path, root cause, corrective action, safety confirmations, and citation references.
Closed Knowledge Environment
No open internet sourcing. Your data stays in your environment. Zero risk of hallucinated content from unverified external sources.
Knowledge Gap Analytics
Track AI refusals, technician overrides, and documentation gaps. Every struggle becomes an improvement signal that makes your knowledge base stronger over time.
See the Platform in Action
Schedule a personalized walkthrough with our team to see how VectorAutomate fits your service environment.